Support Services
The xLM Support Team is always ready to provide services and support for you, our valuable client, on all your IT and technical needs. Our goal is to ensure that your IT/PLM infrastructure is not only optimal, but also worry-free.
Support can be provided on or off site based on your preference. For diagnosis, xLM Support Specialists have the ability to view and optionally access your environment remotely via a web-based, third-party conferencing and application sharing service. This capability allows us to examine your issues firsthand, and to devise solutions efficiently.
Our support specialists can also assistant you in a wide variety of projects:
v Application and process trouble-shooting and repair
v Partial or complete system maintenance and upgrades
v Hardware and software installation and optimization
v Other short-term, long-term or project-based technical support
Products and service support terms are typically defined by contract per client requirements. Emergency support is also available upon request.
XLM is your technical partner and we are committed to your peace of mind. Your team of expert support specialists is only an email or phone call away—24x7!
Service Request Form
You may call, email or use this form to send us your support question or a description of your issue. A Support Specialist will respond to you ASAP: